Axtria Global Support Desk' for IT Support & Services provides a Single Point of Contact between the Associates & IT Infrastructure Services Management.
There are several ways to contact the Global IT Support Desk which available from 8:30 AM to 10:30 PM (IST) (Covers up to 1:00 PM EST)
· Open a Support Ticket through http://itsupport.axtria.com/
· Email the Support Desk at itsupport@axtria.com
After 10:30 PM (IST) for any business critical support please call following team members.
Akash Rajput (US) 1-908-548-0737 or (IN) 91 9873009757
Gurmukh Singh(US) 1-908-517-5530 or (IN) 91 9873585175
Sangam Kumar (IN) 91 7503383468
Janender Arya (IN) 91 9891282412
Vishwajeet Singh (IN) 91 9810812639 or (US) 1 908-517-5530
Note: Please login a Helpdesk Ticket to get any assistance and also ensure that the ticket contains a proper Problem description along with error messages, if any. It helps us to serve you promptly.
The Helpdesk support representative will assign the ticket and attend the call as per the priority. The concerned support person will try to resolve the problem as soon as possible. Once the issue gets resolved, the concerned support person will change the status of the ticket from Open to Resolved. Later, the user will verify the change and confirm the closure of ticket or mark the ticket status as Closed.
If the user does not close the ticket in 48 hours after the ticket is resolved, then the Helpdesk support representative will close the ticket.